Thinking about case studies and our narrative approach

In this project we have created three case studies, in which we explore with the selected individuals their experience of building trust in their working relationships. A conversation with colleagues, one of whom was John Shotter, gave us some new food for thought about our narrative approach. Many of John’s phrases stayed with me — for example:

  • “Narrative material can be illuminating not representative… Small details can be very illuminating.”
  • “Close observations are extremely informative.”
  • “Countless showings up of trust combine into a holistic [sense of trusting].”

I particularly like the last sentence, as it expresses so well the notion of trust being an emergent phenomenon — the outcome of many specific interactions.

On the selection of people for the case studies, Rob and I agreed that it would be best to choose people who were at one remove from me — i.e. not personal friends or colleagues, but people introduced to me by somebody I already know.

One of the people we selected was R (she asked for her stories to be anonymous). I reflected on my own experience of developing trust as I became acquainted with her. She and I had previously arranged to meet up one day at my house in Hove to talk about another topic of mutual interest: blogging. A few days before, I emailed her to ask if she would be willing to have a conversation about trust and be the subject of one of our case studies. She agreed, but as our meeting approached I began to feel that I would prefer to spend our few hours together getting to know one another (as well as talking about blogging, as planned). So when I met her at the station, I suggested we make a separate date to talk about trust. I noticed afterwards that I felt much more comfortable about my future interview-conversation with her. And by taking the opportunity to get to know one another at our first meeting, I think the level of trust between us was higher when we subsequently met up at her house for the trust interview.

Alison Donaldson

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