In this project we have created three case studies, in which we explore with the selected individuals their experience of building trust in their working relationships. A conversation with colleagues, one of whom was John Shotter, gave us some new food for thought about our narrative approach. Many of John’s phrases stayed with me — for example:
- “Narrative material can be illuminating not representative… Small details can be very illuminating.”
- “Close observations are extremely informative.”
- “Countless showings up of trust combine into a holistic [sense of trusting].”
I particularly like the last sentence, as it expresses so well the notion of trust being an emergent phenomenon — the outcome of many specific interactions.
On the selection of people for the case studies, Rob and I agreed that it would be best to choose people who were at one remove from me — i.e. not personal friends or colleagues, but people introduced to me by somebody I already know.
One of the people we selected was R (she asked for her stories to be anonymous). I reflected on my own experience of developing trust as I became acquainted with her. She and I had previously arranged to meet up one day at my house in Hove to talk about another topic of mutual interest: blogging. A few days before, I emailed her to ask if she would be willing to have a conversation about trust and be the subject of one of our case studies. She agreed, but as our meeting approached I began to feel that I would prefer to spend our few hours together getting to know one another (as well as talking about blogging, as planned). So when I met her at the station, I suggested we make a separate date to talk about trust. I noticed afterwards that I felt much more comfortable about my future interview-conversation with her. And by taking the opportunity to get to know one another at our first meeting, I think the level of trust between us was higher when we subsequently met up at her house for the trust interview.