Trust is an increasingly important subject in organisations, particularly as relationships are more fleeting as people go from one employer or project to another. We were interested in taking a different tack from the routine academic examination of the subject that tends to be overly ‘thoughtful’ and analytic. What if we were to gather a number of stories, conversations and insights from literature and use these as a way for people to connect with the whole gamut of feelings as they go about developing relationships? That is what we have done, paying attention to: vulnerability, hope, risk, disappointment, calculation, the unfathomable, the dynamic between individual and group, of power and so on.
We have not come to any snappy conclusions. Instead we hope that we have come up with some useful insights and resources that people might read, discuss with their work colleagues and friends. And in doing so be jolted into noticing the development of trusting relationship in a slightly different way.
If you would like to read more about our approach and the methods we wrote a short paper titled Trust and the Emotional Bank Account for Croner-i in their strategic HR series. Here we also outline the implications for organisational development and HR practitioners.
It is not quite over (for example click here) we are still interested to explore how our work has been taken up and is continuing to affect trusting relationships.
Donaldson A and Warwick R (2016) The Emergence of Trusting Relationships: Stories and Reflections. Horsham, Available from:http://www.roffeypark.com/research-insights/free-reports-downloads/the-emergence-of-trusting-relationships-stories-and-reflections/.