Our trust research is finished (for the time being)

trustOur report on trust has just been published (Donaldson and Warwick, 2016). It was a year ago when Alison Donaldson and I started our project, financed and supported by Roffey Park.

Trust is an increasingly important subject in organisations, particularly as relationships are more fleeting as people go from one employer or project to another.  We were interested in taking a different tack from the routine academic examination of the subject that tends to be overly ‘thoughtful’ and analytic.  What if we were to gather a number of stories, conversations and insights from literature and use these as a way for people to connect with the whole gamut of feelings as they go about developing relationships? That is what we have done, paying attention to: vulnerability, hope, risk, disappointment, calculation, the unfathomable, the dynamic between individual and group, of power and so on.

We have not come to any snappy conclusions. Instead we hope that we have come up with some useful insights and resources that people might read, discuss with their work colleagues and friends. And in doing so be jolted into noticing the development of trusting relationship in a slightly different way.

If you would like to read more about our approach and theCapture methods we wrote a short paper titled Trust and the Emotional Bank Account for Croner-i  in their strategic HR series. Here we also outline the implications for organisational development and HR practitioners.

It is not quite over (for example click here) we are still interested to explore how our work has been taken up and is continuing to affect trusting relationships.

Donaldson A and Warwick R (2016) The Emergence of Trusting Relationships: Stories and Reflections. Horsham,  Available from:http://www.roffeypark.com/research-insights/free-reports-downloads/the-emergence-of-trusting-relationships-stories-and-reflections/.

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Rob Warwick

My experience lies in the various aspects of organisational change, particularly working with groups and individuals to understand the impact of change and the opportunities it offers. Areas of knowledge include: the formulation and implementation of Government policy; corporate strategy and planning; management control within organisational change; and public sector compliance. A common thread through much of my work is making sense of ambiguity and conflict. This includes the impact of newly introduced legislation and government policy, mergers between organisations, or their parts; and, the workings of multi-disciplinary groups. These experiences were a major influence on my doctorate on healthcare policymaking and the unpredictable and paradoxical impact it has on frontline staff practice. Areas explored in my thesis included the often unexamined implications of a scientific systems based approach to change and the impact this has on people. My thesis includes practical actions to improve policymaking.

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